Product Return Policy

PRODUCT RETURN THROUGH OVER ORDERING WILL BE ACCEPTED IN LINE WITH THE FOLLOWING CONDITIONS:

Product must be in first class condition (having not left the pallet).

Return cartage will be charged at the rate of initial delivery.

Product will be credited at the discretion of Tasco Blocks and Pavers following inspection upon arrival in Tasco yard.

A deduction may be made if the product is damaged or not saleable as first grade product.

Change of mind or project design change (excluding Special Production Order) – Product return will be accepted in line with the above conditions as per over ordering.

Special Production Order (SPO) – Return of product made under a special production order of colour, shape or size will not be accepted.

Damaged or Faulty Product

Claims for faulty or out of specification product must be made before product is laid.

Product will be inspected by a representative of Tasco Blocks and Pavers before any claim is accepted.

Faulty product will be replaced if a production fault is identified and product has not been laid.

Claims for product damaged through mishandling on site will not be accepted.

Coloured products can vary between production runs due to changes in raw material. Therefore it is recommended large quantities be ordered in total to be supplied from the same batch in order to minimise colour variation. No claims for colour variation can be accepted from different production runs.

Claims for product damaged through own transport will not be accepted.

ARCHITECTURAL BLOCKS

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